Our cleaning company surely can provide you with the most affordable cleaning services that Pimlico has ever seen.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
This Privacy Policy explains how Carpet Cleaning Pimlico collects, uses, stores, and protects personal data relating to our carpet and upholstery cleaning services. It applies to all Carpet Cleaning Pimlico customers and prospective customers in our service area, as well as visitors who contact us to enquire about our services.
Carpet Cleaning Pimlico is committed to complying with the UK General Data Protection Regulation and all applicable data protection laws. We only collect and process personal data where we have a clear and lawful reason to do so, and we handle your information in a way that is fair, transparent, and secure.
We may collect and process the following categories of personal data when you use our services or contact us:
Identification and contact details: This can include your name, home or business address, billing address, and general contact details such as your preferred method of contact.
Service and booking information: This includes details of the property where the service will be carried out, type of premises, access instructions, requested services, booking dates and times, and any special notes regarding your carpets, upholstery, or premises.
Payment-related information: We may receive information about your chosen payment method and transaction details such as amounts and payment confirmations. We do not store full payment card details if a third-party payment processor is used.
Communication records: This can include information contained in enquiries, quotes, emails, contact forms, telephone conversations, and any feedback or complaints you send us.
Technical and usage information: When you visit our website, we may collect limited technical data such as IP address, browser type, visit times, and pages viewed, for security and performance purposes. Any use of cookies or similar technologies will be kept to what is necessary for the functioning and improvement of our site.
We use your personal data for the following purposes:
To provide our services: Managing bookings, organising cleaning visits, carrying out the requested services at your premises, issuing invoices, processing payments, and providing customer support.
To communicate with you: Responding to enquiries, confirming or rearranging appointments, sending service-related messages, and dealing with any issues, requests, or feedback.
To manage our business: Keeping records necessary for accounting, tax, and administration, monitoring the quality and efficiency of our services, and training our staff.
To improve and protect our services: Analysing service usage and website visits to improve user experience, maintain the security of our systems, and prevent fraud or misuse.
To comply with legal obligations: Meeting legal, regulatory, and law enforcement requirements where we are obliged to retain or disclose certain information.
We rely on one or more of the following lawful bases under data protection law when processing your personal data:
Contract: Processing is necessary to enter into and perform our contract with you. For example, we use your contact and location details to provide carpet cleaning services at your property and to manage your bookings and payments.
Legitimate interests: We may process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include improving our services, protecting our business from fraud or misuse, and keeping a limited record of previous jobs to respond to queries or repeat bookings.
Legal obligation: We process certain information to meet legal and regulatory requirements, such as maintaining accounting records and cooperating with lawful requests from authorities.
Consent: In some cases, we may rely on your consent, for example if we send you certain types of optional marketing messages. Where we rely on consent, you can withdraw it at any time.
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy and where we remain responsible for your personal data.
Service providers and processors: We may share information with third-party providers who help us operate our business, such as payment processing services, accounting or invoicing systems, customer relationship tools, website hosting or maintenance providers, and information technology support. These providers act as data processors and are required to process your personal data only on our instructions and in accordance with data protection law.
Professional advisers: We may share information with professional advisers such as accountants, auditors, or legal professionals where this is necessary to obtain advice or to protect or defend our rights.
Authorities and legal obligations: We may disclose personal data if required to do so by law or in response to a valid request from public authorities, courts, or law enforcement agencies.
Any sharing of personal data is carried out on a need-to-know basis and with appropriate safeguards to protect your information.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
Customer and booking records: Information relating to completed jobs and associated invoices is generally retained for the period required by accounting and tax laws. This will usually be up to several years after the end of the tax year in which the transaction took place.
Enquiries and quotes: If you contact us for a quote but do not proceed with a booking, we may keep your enquiry details for a limited period to respond to follow-up queries or to keep an internal record of quotes provided.
Communications and complaints: Records relating to complaints or disputes may be retained for as long as needed to resolve the matter and to demonstrate that we have handled it appropriately.
Website and technical data: Technical logs and security-related information may be retained for a limited period to ensure system integrity and investigate any incidents.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include limiting access to personal data to staff and contractors who need it to perform their duties, using secure systems where possible, and providing staff with guidance on data protection and confidentiality.
However, no transmission of information over the internet can be guaranteed as completely secure. While we strive to protect your personal data, you acknowledge that transmission of your data to us is at your own risk.
As a data subject, you have a number of rights in relation to your personal data under data protection law. These rights apply to all Carpet Cleaning Pimlico customers and prospective customers in our service area, subject to certain limitations and conditions.
Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, together with certain information about how we use it.
Right to rectification: You have the right to request the correction of inaccurate personal data and the completion of incomplete data that we hold about you.
Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected. This right is subject to legal and contractual obligations that may require us to retain certain information.
Right to restriction of processing: You may request that we restrict the processing of your personal data in specific situations, such as while we are verifying its accuracy or considering an objection you have raised.
Right to object: You can object at any time to processing of your personal data that is based on our legitimate interests, on grounds relating to your particular situation. We will then stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is required for legal claims.
Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that it is transmitted to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before you withdraw your consent.
Where we use service providers that are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. This may include using service providers in countries that have been recognised as providing an adequate level of data protection, or entering into contracts that contain standard data protection clauses approved by relevant authorities.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. The updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.
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