Our cleaning company surely can provide you with the most affordable cleaning services that Pimlico has ever seen.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Pimlico provides carpet, rug and upholstery cleaning and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the following meanings:
Client means the person or organisation booking or receiving the services.
Company means Carpet Cleaning Pimlico, the provider of the services.
Services means carpet cleaning, rug cleaning, upholstery cleaning, stain removal, end of tenancy carpet cleaning and any other related services provided by the Company.
Premises means the property, building or area where the Services are to be performed.
Technician means an employee, subcontractor or representative engaged by the Company to carry out the Services.
The Company provides professional cleaning services for carpets, rugs, upholstery and related items within its service area. The precise scope of the Services will be confirmed at the time of booking, based on the information provided by the Client.
The Company reserves the right to amend the scope of the Services on arrival at the Premises if the information initially provided by the Client was incomplete or inaccurate, or if the condition of the items or access to the Premises differs from what was described.
3.1 Bookings may be made by the Client via the Company’s chosen contact channels as made available from time to time. By submitting a booking request, the Client confirms that they are at least 18 years old and have authority to enter into a contract for services.
3.2 A booking is only confirmed when the Company has accepted the request and provided confirmation of the date, time, estimated duration of the visit and the indicative price. The Company may, at its sole discretion, decline a booking request.
3.3 The Client is responsible for providing accurate information regarding the number and size of rooms or items to be cleaned, the type of flooring or upholstery, the presence of stains, pets or significant wear, and any access or parking restrictions at the Premises.
3.4 The Company may adjust the quoted price if, on arrival, the actual work required differs materially from the information originally provided. Any such change will be explained to the Client before work begins or as soon as reasonably practicable.
4.1 The Client must ensure that the Technician has safe and reasonable access to the Premises at the agreed time, including suitable parking where applicable, and that the areas to be cleaned are accessible and free from excessive clutter.
4.2 The Client is responsible for moving fragile items, valuables and small furniture where reasonably possible before the Services commence. Where the Technician assists with moving items, this is done at the Client’s risk and the Company does not accept liability for damage to items that should reasonably have been removed or protected by the Client.
4.3 The Client must ensure that there is an adequate supply of electricity and water at the Premises where needed for the Services. If such utilities are not available, the Company may treat the visit as a late cancellation and apply charges in accordance with the cancellation terms set out below.
4.4 The Client must inform the Company in advance of any known issues that may affect the Services, including but not limited to loose carpets, pre-existing damage, dye instability, shrinkage risks, pest infestations, or the presence of hazardous materials.
5.1 Prices for the Services are provided to the Client in advance of the booking being confirmed. Unless otherwise stated, all prices are quoted in pounds sterling and are inclusive of any applicable taxes.
5.2 The Company reserves the right to revise its prices at any time, but such changes will not affect confirmed bookings where a price has already been agreed, other than as set out in these Terms and Conditions regarding inaccurate or incomplete information.
5.3 Payment is due in full on completion of the Services, unless alternative arrangements have been agreed in writing prior to the booking. The Company may, at its discretion, require a deposit or full prepayment to secure a booking.
5.4 Accepted payment methods will be communicated to the Client at the time of booking. The Client undertakes to ensure that funds are available and that any card or account details provided are valid and belong to the Client or someone authorised by the Client.
5.5 Where payment is not made on completion, the Company reserves the right to charge interest on overdue amounts at the statutory rate, together with any reasonable administrative and recovery costs incurred in pursuing payment.
6.1 The Client may cancel or reschedule a booking by giving notice to the Company. The amount of notice required to avoid charges will be communicated to the Client at the time of booking.
6.2 If the Client cancels or reschedules with less than the required notice period, the Company may charge a cancellation fee, which may be up to the full quoted price of the booking where the Company is unlikely to be able to reallocate the time slot.
6.3 If the Technician is unable to gain access to the Premises at the agreed time, or if the Services cannot be carried out due to circumstances within the Client’s control (including but not limited to lack of access, absence of an authorised person, insufficient utilities or unsafe conditions), the Company may treat this as a late cancellation and apply the relevant charges.
6.4 The Company reserves the right to cancel or reschedule a booking in circumstances beyond its reasonable control, including but not limited to severe weather, illness, transport disruption, equipment failure, or other events of force majeure. In such cases, the Company will offer an alternative appointment time and will not be liable for any consequential loss arising from the cancellation.
7.1 The Company will provide the Services with reasonable skill and care, using appropriate equipment, products and methods suitable for professional carpet and upholstery cleaning.
7.2 While the Company will make every reasonable effort to achieve good results, complete stain removal or restoration to an original condition cannot be guaranteed. Certain stains, wear, fading or damage may be permanent, and outcomes can vary depending on age, material, previous cleaning, and other factors beyond the Company’s control.
7.3 The Client acknowledges that some materials may react unpredictably to cleaning, including shrinkage, colour bleeding, or texture changes. The Company will take reasonable precautions, but the Client accepts that there is an inherent risk where the history or composition of the item is uncertain or where pre-existing issues exist.
7.4 The Client should ventilate the Premises after cleaning where possible to aid drying times. Estimated drying times are indicative only and depend on ventilation, temperature, humidity and the type of material.
8.1 The Company will maintain appropriate insurance cover in respect of public liability and, where applicable, employer’s liability. Details of insurance cover can be made available to the Client upon reasonable request.
8.2 The Client must report any alleged damage or issues arising from the Services as soon as reasonably practicable and in any event within 48 hours of completion. The Client should provide photographs and a clear description of the issue to enable investigation.
8.3 Where the Company is found to be at fault, its liability will, at its discretion, be limited to one of the following: re-cleaning the affected area, providing a partial or full refund for the Services concerned, or contributing towards repair or replacement costs up to the value of the damaged item, taking into account age, condition and fair wear and tear.
8.4 The Company will not be liable for any of the following: pre-existing damage, deterioration or staining; colour loss or texture changes where items were not colourfast or were in poor condition; damage caused by failure to follow the Company’s aftercare advice; or any loss arising from inaccurate information provided by the Client.
8.5 The Company will not be liable for indirect or consequential loss, loss of profit, loss of enjoyment, loss of use, or any costs associated with alternative accommodation or business interruption, whether arising in contract, tort or otherwise.
8.6 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded.
9.1 The Company will handle any waste generated during the provision of the Services in accordance with applicable waste and environmental regulations. This may include the collection of soiled water, used cleaning materials and limited quantities of non-hazardous waste.
9.2 The Company is not a general waste removal service and will not remove large volumes of rubbish, furniture, flooring or other bulk items from the Premises unless expressly agreed as part of a separate service.
9.3 Where waste must be left on site, the Company will place it in a safe and appropriate location as directed by the Client, provided this is consistent with relevant regulations. The Client is responsible for arranging the final disposal of such waste where it is not removed by the Company.
9.4 The Client must notify the Company in advance if there is any risk of hazardous or regulated waste being present, including but not limited to chemical contamination, sharps, bodily fluids or asbestos. The Company reserves the right to refuse or suspend the Services if it considers that health, safety or legal requirements may be compromised.
10.1 The Company and its Technicians will comply with applicable health and safety legislation and will take reasonable steps to ensure that the Services are carried out safely.
10.2 The Client must ensure that the Premises are safe for the Technician to work in, including keeping children and pets away from work areas during and immediately after the cleaning process, especially while equipment, cables and cleaning solutions are in use.
10.3 Some cleaning products may have odours or residues while drying. The Client should follow any ventilation or safety advice provided by the Technician and should inform the Company of any known allergies or sensitivities in advance of the visit.
11.1 If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, ideally within 48 hours of completion, so that the issue can be investigated and, where appropriate, remedied.
11.2 The Company may offer to re-attend the Premises to inspect the issue and, if appropriate, to re-clean the affected areas. This will normally be arranged at a mutually convenient time.
11.3 The Company aims to resolve complaints amicably, but if a dispute cannot be resolved directly, the parties may consider alternative dispute resolution methods before taking formal legal action.
12.1 The Company will collect and process personal information about the Client as necessary to manage bookings, provide the Services, take payment, and handle enquiries or complaints.
12.2 The Company will take reasonable steps to protect personal data and will not sell or disclose it to unrelated third parties except where required to do so by law or where necessary to provide the Services, such as sharing limited information with a Technician.
12.3 By using the Services, the Client consents to the processing of their personal information for the purposes described above, in accordance with applicable data protection legislation.
13.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that booking, unless a change is required by law or regulatory authority.
13.2 Updated terms may be made available on the Company’s chosen communication channels. Continued use of the Services after any changes have been notified will constitute acceptance of the updated terms.
14.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
15.3 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to provide the Services.
15.4 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.
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